Consumer Communication Services Market Shares, Strategies and Forecast Worldwide, 2017 to 2027

08/mag/2017 08:55:45 Ankush Nikam Contatta l'autore

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Consumer Communication Services are being continuously changing two to the changing demand and needs of the consumers. Moreover, change in standard of living and the adoption of technology has advance Also impacted the market for Consumer Communication Services. At present consumers are taking use of smart phones and other devices to do shopping, providing reviews, and other tasks.

With the change in service expectations among consumers, they have started using various communication channels for Their needs and many organizations also have started using technology based Consumer Communication Services That Are automated, intelligent and scalable. These Consumer Communication Services works in integration with existing enterprise processes and helps in reducing the risk of fraud and improves customer services.

The rising usage of modern technologies such as cloud, 4G, smartphones, social networking and other are Constantly changing the way consumer behaves Which two to Consumer Communication Services providers have Increased Their focus towards technology infrastructure, value added services and other customer support services.

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Consumer Communication Services Market: Drivers and Challenges

The major factor driving the adoption of Consumer Communication Services is the high adoption of smart technologies among individuals. The technology engagement in the consumer services has changed the way for consumer support services. Consumer Communication Services allow consumers to connect with other organizations on a real time basis such as insurance company can update on consumer claim processing, telecom providers can manage appointment notifications, healthcare providers can Provide home care and other services.

The key challenge for Consumer Communication Service market  is to manage revenue expenses. Oct. players are offering various services to Which two communication service providers have to manage the costly expansion of networks to Fulfill Their needs and demand of its customer. Moreover enterprises have started deploying Their business applications on the cloud rather than on purchasing unnecessary heavy machines Which Increases the work of Consumer Communication Services providers. 

Consumer Communication Services Market: Segmentation

Segmentation on the basis of services:

  • Network management services
  • HD voice and video calling
  • Real-time diagnostics and analytics
  • Cloud integration services
  • Mobile support services

Key Contracts:

In November 2016, Samsung acquired NewNet Communication Technologies, a rich communication service provider. This acquisition will help Samsung to Provide its clients better communication platform and deploymement of RCS enabled networks.

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In September 2016, Cisco and Salesforce has Entered into the partnership for cloud communication services. This partnership will help in providing advance communication solutions by combining Cisco's web based technology and audio technology with Salesforce's cloud software.

In June 2016, Broadridge to financial solution provider has Entered into the agreement to acquire DST customer communication service provider. This acquisition will help to increase to Broadridge postioning its market and improve its offering in digital communication.

In Consaumer Communication Service market there are many vendors some of them are Salesforce, Samsung, Fico, Metaswitch, FCA and others.

Regional Overview

North America is currently holding the largest market share for Consumer Communication Services market two to high adoption of digital technologies among small and medium business. The adoption of cloud and cloud application platform is Also impacting the market for Consumer Communication Service in a positive manner. Companies such as Samsung Also is working towards the development of Consumer Communication Service platforms with the partnerships and acquisitions in this market to Enhance market opportunities.

In Europe region, the market for Consumer Communication Services is witnessing high growth rate two to the Increasing demand for social analytics and consumer support service for network operations, security management, and cloud application management.

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