Training Administration Management - Complaints and clarifications - by Virgilio Conti

20/feb/2011 11.49.58 Virgilio E. Conti Contatta l'autore

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Training Administration Management

Le finalità didattiche di una gestione aziendale

 

Si tratta di corrispondenza stralciata dal carteggio dell’attività che lo scrivente ha svolto, in Alitalia, in qualità di coordinatore delle funzioni di addestramento e formazione, presso terzi, del personale di manutenzione e ingegneria.

   

Premesso che Alitalia dispone di strutture e funzioni interne preposte alla formazione del proprio personale, va detto che quel training che, per motivi di contratto in essere, convenienze logistico-economiche o opportunità operative, non può essere prodotto in casa, deve necessariamente essere commissionato a ditte esterne all'azienda.

Perciò, quando la domanda d’istruzione teorica, abilitazione pratica, aggiornamento o specializzazione, non trova una soluzione adeguata o conveniente in ambito aziendale, occorre rivolgersi al mercato esterno: costruttori aeronautici, compagnie aeree, ditte di manutenzione, scuole e istituti accreditati, ecc.

 

La documentazione di Training Administration Management è stata sommariamente suddivisa per argomenti con i titoli

 

  • Varie
  • No payment no training
  • Training contract/agreement
  • Per-seat or classroom purchasing
  • Logistics                      
  • Payment
  • Ordini di acquisto training
  • Tagli e/o contenimenti finanziari
  • Offerta best and final
  • Stage teorico pratico
  • Acquisizione di corso
  • Improve communication
  • No more free training
  • Complaints and clarifications
  • Non è stato un buon addestramento?
  • Exploring training possibilities
  • Comunicazioni aziendali per attivazione di sessioni addestrative
  • Comunicazioni di training request
  • Status of payment and certificates

                      

ed è disponibile su web ricercando Training Administration Management seguito da uno degli argomenti sopra elencati ovvero direttamente all’indirizzo

http://www.comunicati.net/utenti/4612/index1.html 

 

Tutto il materiale presentato attiene alla concreta gestione ed al coordinamento generale della predetta attività e viene pubblicato, salvaguardando diritti di privatezza di persone fisiche e d’impresa, al fine di permettere a studenti di training administration management e discipline correlate di visionare autentici documenti e comunicazioni aziendali e interaziendali, in lingua italiana e inglese, così da cogliere/apprendere metodologie e familiarizzare con espressioni e terminologie in uso.

Virgilio Conti

 

                          

Vedansi pure

 


 

 

Complaints and clarifications

 

Da: Conti Virgilio

Inviato: venerdì 21 giugno 2002 12.45

A: 'Steve Byrum'

Cc: Waldo Pepper, President/CEO, AMT; Axxx Mxxx

Oggetto: R: Complaint

 

Priorità: Alta

Riservatezza: Privato

 

Dear Steven,

thanks for reply and for explaining your point of view. First of all, let me say it was neither the meaning of my message nor my intention to denigrate all the previous work you have done for us, in conjunction with Mxxx Axxx and Axxx Bxxx. Now, as I told yesterday to Waldo Pepper, the arguments you cited are all quite understandble even if, above all, merely from an aseptic point of view of trading rules. Actually, is not a negligible concern that our commission to AMT has been confirmed several times up to now as I do really hope for the future. I mean that, especially taking into account the well consolidated relationship, we should be considered a good and reliable guest even though at times we do not appear well determined or very accurate.

This said, I learned that sometimes during the past DC 10/40 training a few topics have not gone smoothly but our last minute requirement changes and/or some misunderstanding are part of the real nature of the business; it is all true but I do believe that, in order to overcome some inevitable technical obstacles and to avoid possible mistakes, if we are all able to make the right/timely requests, assessments and plannings, always with trusting aptitude and common sense, we'll get the best results.

Tracking information received: thank you.

Regards

 

Virgilio Conti

 

Ref. RMO/00/V534

chief instructor Virgilio Conti

ALITALIA - Engineering & Maintenance Division (DMO)

Training & Personnel Certification (RMO)

Roma-Italy

Tel 39/06/6563 2140

Fax 39/06/6563 4388

conti.virgilio@alitalia.it

 

 

Da: Conti Virgilio

Inviato: giovedì 20 giugno 2002 17.32

A: 'Waldo Pepper'

Cc: Axxx Marcello

Oggetto: R: Complaint

 

Priorità: Alta

 

Thanks for reply. That's all quite understandble above all merely from an aseptic point of view of trading. Neverthless, is not a negligible concern that our commission and consequent reciprocal business relation have been confirmed several times up to now as I do hope for the future.

This said and in order to overcome some technical obstacles that you underlined, I do believe we should be able to plan farsighting and with trusting aptitude.

However, thanks again for your frankness and explanations.

Rgds

 

Virgilio Conti

 

-----Messaggio originale-----

Da: Steve Byrum [mailto:sebyrum@earthlink.net]

Inviato: giovedì 20 giugno 2002 21.46

A: 'Conti Virgilio'

Cc: Mxxx Axxx; Waldo Pepper, President/CEO, AMT

Oggetto: RE: Complaint

Riservatezza: Privato

 

 

Dear Conti,

 

I forwarded your message this morning to our Charlotte office as they

have the tracking numbers for these shipments. As I was away from the

office this morning I hope that my reply is timely enough for you.  I

understand that they already sent you the tracking information.

 

 I do to a certain extent resent your remarks that we are non-responsive

to Alitalia's requests.  I worked with Mxxx Axxx for over 2 years

to lay the groundwork necessary to begin working with Alitalia, which I

am proud to say we now do.  There have been some learning curves to get

over as is always the case.  On several occasions we have expedited

instructors to your location in order to meet a deadline which was

driven by your company needs, and we are happy to do so.  On one recent

occasion we were surprised to learn that 8 additional students had been

added to one of our courses without our knowledge. We were informed by

our Instructor on the first day of class.

 

Please understand that it is our policy not to begin printing and

shipping materials until we receive the signed contract and in most

cases the deposit as well.  On many occasions we have tried to print

materials only to have the client change their mind at the last minute

and leave us holding the bag so to speak.  All major airlines have last

minute changes, that is the very nature of the business, and one which

we are accustomed to working with.  Actually one of the biggest reasons

our clients utilize our services is our last minute flexibility.  I am

sorry to learn that you think we are not providing the service you want.

I am also sorry to learn that you think we are over zealous on expecting

signed contracts and deposits, I would imagine before Alitalia does

maintenance on an airliner for an outside client that signed contracts

and deposits are sent and received before work is commenced.  I will be

happy to come and meet with Marcello and yourself to discuss how we can

improve our relationship and our level of service.  A JAR-147 Approval

is something that is difficult to achieve and our courses are fully

accepted and audited so I am not sure exactly what you are looking for.

But rest assured we are happy to work with you to achieve this.  I

remain

 

Sincerely,

 

 

Steven E. Byrum,

Executive Vice President / Commercial Director

Airline Maintenance Training. Inc.

 

888-396-2684  USA Only  Toll Free

936-231-2684 Office

936-499-4500 Mobile

936-231-2685 Fax

936-446-2320 Home

 

JAR-147 Approved Maintenance Training Organization

 

Approval Reference:  CAA.T.00025

 

 

 

 

 

-----Original Message-----

From: Conti Virgilio [mailto:Conti.Virgilio@alitalia.it]

Sent: Thursday, June 20, 2002 8:35 AM

To: Steve Byrum; Waldo Pepper, President/CEO, AMT; Jennifer Helms

Cc: Axxx Mxxx 

Subject: Complaint

Importance: High

Sensitivity: Private

 

 

Hi there,

I'm sorry to disturb you again but this is the third o fourth time that

I'm trying to obtain answers or even simple replies concerning topics

other than pricing or advanced payments but rather involving logistics

like material delivery. In the past the latter was sometimes source of

delays and extra expenses for us. I want all of you to remind that,

facing the last signed contract, we are firmly determined to achieve a

DC 10-40 training of excellent quality, not just suitable. With this

said, let me know please if all the material is on the way or what else.

Yours prompt reply will be highly appreciated. Regards

 

Virgilio Conti

 

Ref. RMO/00/V533

chief instructor Virgilio Conti

ALITALIA - Engineering & Maintenance Division (DMO)

Training & Personnel Certification (RMO)

Roma-Italy

Tel 39/06/6563 2140

Fax 39/06/6563 4388

conti.virgilio@alitalia.it <mailto:conti.virgilio@alitalia.it>

_________________________________________________________

Steven,

this is to renew my request to know if the training material for the

classroom of 25 attendees has been already delivered and what is the

relevant shipping reference (agent, airwaybill number); be aware this is

a quite urgent matter in order to avoid wasting time the first day of

lesson and/or to avoid being forced to make a large amount of last

minute extra copies. Further to the phone call of Adrian Rogers I do

confirm: Hotac at Hilton Airport hotel: dates changed as follows IN-June

23/OUT-July 6 Pickup at 8:30 AM of Monday 24 PLEASE ACKNOWLEDGE RECEIPT

Thanks and regards

 

Virgilio Conti

 

Ref. RMO/00/V532

chief instructor Virgilio Conti

ALITALIA - Engineering & Maintenance Division (DMO)

Training & Personnel Certification (RMO)

Roma-Italy

Tel 39/06/6563 2140

Fax 39/06/6563 4388

conti.virgilio@alitalia.it <mailto:conti.virgilio@alitalia.it>

 

-----Messaggio originale-----

Da: Conti Virgilio

Inviato: martedì 18 giugno 2002 16.58

A: 'Steve Byrum'

Cc: 'Waldo Pepper, President/CEO, AMT'

Oggetto: I: DC 10-30/40 Course. Logistics

Riservatezza: Privato

 

 

Steven,

moreover, about the pickup in the morning of next Monday 24 at

(Fiumicino) Hilton Airport my deadline offer is 7:30 AM (or later). Let

me know, please, what time is acceptable for the instructor. Thanks and

best regards

 

Virgilio Conti

 

 

-----Messaggio originale-----

Da: Conti Virgilio

Inviato: venerdì 14 giugno 2002 17.43

A: 'Steve Byrum'

Cc: Waldo Pepper, President/CEO, AMT; Axxx Mxxx

Oggetto: DC 10-30/40 Course. Contract & logistics

Riservatezza: Privato

 

 

Hi Steven,

first of all thank you for fulfilling my request of contract changes.

This contract is just going to be signed; I believe you'll receive it

back not later than next Monday 17. Talking about logistics, be aware

that:

- hotac for the instructor Adrian Rogers has been settled at Hilton

Airport

- the hotel special fee of 106.00 Euro per night will be applied; let me

know, please, if dates of IN-June 22/OUT-July 6 are acceptable otherwise

they will be changed accordingly to your request

- my department will provide the instructor daily pickup between hotel

and training site

- we need textbooks for 25 participants (when available send us the

airwaybill nr of training material delivery) Thanks and regards

 

 

Virgilio Conti

 

Ref. RMO/00/V527

chief instructor Virgilio Conti

ALITALIA - Engineering & Maintenance Division (DMO)

Training & Personnel Certification (RMO)

Roma-Italy

Tel 39/06/6563 2140

Fax 39/06/6563 4388

conti.virgilio@alitalia.it <mailto:conti.virgilio@alitalia.it>

 

-----Messaggio originale-----

Da: Steve Byrum [mailto:sebyrum@earthlink.net]

Inviato: venerdì 14 giugno 2002 14.14

A: 'Mxxx Axxx'

Cc: 'Conti Virgilio'; Waldo Pepper, President/CEO, AMT

Oggetto: DC1- 30/40 Course

Riservatezza: Privato

 

 

 

Dear Mxxx,

 

We need to receive the signed contract for the upcoming DC10 course

immediately. I forwarded the revised contract to you and Mr. Virgilio

yesterday.  Please sign and initial each page and fax to me at

936-231-2685....

 

Thanks

 

Sincerely,

 

 

Steven E. Byrum,

Executive Vice President / Commercial Director

Airline Maintenance Training. Inc.

 

888-396-2684  USA Only  Toll Free

936-231-2684 Office

936-499-4500 Mobile

936-231-2685 Fax

936-446-2320 Home

 

JAR-147 Approved Maintenance Training Organization

 

Approval Reference:  CAA.T.00025

 

 

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