PRN: Building Society Outsources Management of Corporate Network to Focus on Customer Service Excellence
Building Society Outsources Management of Corporate Network to Focus on Customer Service Excellence
HARROGATE, England, January 18, 2012 /PRNewswire/ --
Managed network services from InTechnology delivers guaranteed network connectivity and enhanced IT productivity
The Cumberland Building Society has turned to cloud services provider InTechnology to upgrade its existing wide area network (WAN) to deliver improved performance and free up IT resource so it can focus on delivering customer service excellence.
InTechnology will now provide the equipment, management and support for the Cumberland's corporate network which serves 33 branches of the building society and two Cumberland Estate Agent branches in the North West of England and South West of Scotland.
InTechnology's proactive approach to managing and supporting the network has proved particularly beneficial outside of business hours as the building society's cash machines have to be available around the clock, seven days a week.
Gary Richardson, assistant general manager for IT at Cumberland Building Society said: "Right from the initial pilot study, InTechnology knocked the socks off everyone else. They understood our needs, provided a commercially viable solution and have offered stellar support throughout our partnership.
"InTechnology ticked every one of our boxes. They were cost-effective, offered improved bandwidth, gave us excellent support and future-proofed the service."
Natalie Duffield, sales director, InTechnology said: "With our team looking after the network, the Cumberland's IT staff are free to concentrate on front-end operations. The Cumberland now has the high quality, resilient network service it needs to deliver better connectivity and support its customer service goals.
"These improvements have also been implemented while achieving cost savings over the building society's previous network."
Following a rigorous tender and pilot project, InTechnology was contracted by Cumberland to supply and manage an MPLS-based WAN incorporating its branches and head office, an Internet pipe to the head office offering 24x7 high-speed broadband access, and ADSL circuits to the core network.
Looking to the future, the Cumberland plans to enhance its network yet further by installing a new router from InTechnology with 3G fallback capability to help improve network recovery at all sites.
InTechnology (http://www.intechnology.co.uk) is one of the UK's leading service providers and delivers Cloud-based services to over 800 public and private sector businesses across the UK. It has an unrivalled mix of skills embracing Network, Hosting, Data, Voice and Unified Communications. InTechnology is also the first UK provider to integrate hosted IP Telephony with Microsoft OCS and offer it as a fully managed, hosted service. We've now added Hosted Exchange to the solution and to provide a complete, unique and fully managed Unified Communications package. With 25 years experience as leaders and innovators in the managed services market, InTechnology continue to be ahead of the curve in the solutions they bring to their customers.