PRN: DealExtreme Upgrades Customer Services for Faster Tickets Processing
DealExtreme Upgrades Customer Services for Faster Tickets Processing
HONG KONG, February 28, 2012 /PRNewswire/ --
DealExtreme, in its continuing effort to provide its customers with the best possible service, is upgrading the customer service department to maintain its high standards of buyer satisfaction. Real effort is going into creating better process and execution in critical areas to make sure DX customers are able to resolve their issues more quickly.
DX.com, an international gadget and electronic online retailer closes for seven days each year for the Chinese New Year. During this closure DX.com still takes orders but informs its customers that those orders cannot be shipped during this annual hiatus. To that effect, DX must work doubly hard after the holiday to ensure that backed-upÂ orders go out smoothly and quickly.
To ensure that support tickets are addressed more quickly DX.com is implementing the following customer service upgrades:
"Customer service is always our number one priority, and something we are always looking to improve," says Tiffany, DX.com Customer Service Department manager. "We have a lot of tickets waiting to answer and we are working 24 hours a day to make sureÂ we do. We are expecting to have the backlog of tickets resolved by the end of March."
DealExtreme Customer Dedication
DealExtreme is dedicated to bringing to its customers the very best in services as well as the largest array of product offerings. Together with free worldwide shipping and the lowest prices, DX.com is your number one choice for gadgets on the internet and the retailer most dedicated to the continual improvement of the way in which it does.