PRN: Turkcell's Customer Focus Acknowledged by Global Awards
Turkcell's Customer Focus Acknowledged by Global Awards
ISTANBUL, June 14, 2012 /PRNewswire/ --
Turkcell (NYSE:TKC, ISE: TCELL), the leading communications and technology company has received two awards from London in recognition of its excellence in practices that place the customer at the heart of its marketing activities: the first from Gartner for its best CRM (Customer Relations Management) practices, and the second from the Loyalty for its farmer services.
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Turkcell, with its "real time marketing" practices has been ranked first at the "Gartner CRM Excellence Awards", which grants one of the world's most prestigious CRM (Customers Relations Management) awards. In 2007, with its "Journey to/with the Customer" CRM program, Turkcell became the first Turkish company to win a CRM Excellence Award from Gartner; one of the most important research and consultancy companies in the world.
Additionally; Turkcell Farmer Services, which received the Association of Turkish Electronic Industrials ("TESID") "innovative idea of the year award" in the large enterprise category in 2011, has been ranked first by the Loyalty Awards for its best employment of technology in a loyalty program. The "Best use of Technology" category of the loyalty program, seeks out the very best example of innovation, information, and communication technologies. Â The services that Turkcell offers and the benefits brought to farmers were considered worthy of the first prize. Additionally, in the Loyalty Awards category of the year's best loyalty program, Turkcell won the special jury prize for its Platinum program.
Turkcell Chief Consumer Business Officer Emre Sayin commented that "Turkcell serves its 34.5 million customers daily with the best quality services, the most advanced technology, at the most advantageous prices, and do its utmost to sustain their satisfaction to the maximum. We believe in the principle that the customer is king. The awards we have received demonstrate that Turkcell is not only Turkey's, but also the world's best company when it comes to understanding its customers and their needs. Â Indeed, our goal is to better understand our customers and meet their needs in the quickest manner possible."
Turkcell is the leading communications and technology company in Turkey, with 34.5 million subscribers and a market share of approximately 53% based on March 31, 2011 results (Source: operators'Â announcements). Turkcell is a leading regional player, with market leadership in five of the nine countries in which it operates with its approximately 65.3 million subscribers as of March 31, 2012. The company covers approximately 88% of the Turkish population through its 3G and 99.13% through its 2G technology supported network. It has become one of the first among the global operators to have implemented HSDPA+ and achieved a 43.2 Mbps speed using the HSPA multi carrier solution. Turkcell reported a TRY2.4 billion (US$1.3 billion) net revenue with total assets of TRY17.2 billion (US$9.7 billion) as of March 31, 2012. It has been listed on the NYSE and the ISE since July 2000, and is the only NYSE-listed company inÂ Turkey. Â Â Read more atÂ http://www.turkcell.com.trÂ
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Nihat NarinÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
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Company Codes: NYSE:TKC, Bloomberg:TCELL@TI, Bloomberg:TKC@UN, Bloomberg:TUL@GR, RICS:TCELL, ISIN:TRATCELL91M1