PRN: Analysis: Where Guests are (not) Greeted Particularly Warmly

24/feb/2014 11:27:53 PR Newswire Turismo Contatta l'autore

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LONDON, February 24, 2014 /PRNewswire/ --

Nowadays, guests are likely to recommend a hotel and to book another stay there if the hotel staff provide a friendly service and show themselves to be knowledgeable. An analysis performed by illustrates the level of service in hotels in the United Kingdom, and how this compares with service standards throughout the rest of Europe.

Leeds has defended its number one position with 8.22 points, despite receiving a lower rating than the previous year. Liverpool is a distant second with 7.89 points. With an improved rating of 7.42 points, London has moved up to fourth place. Bringing up the rear this time is Birmingham with 7.39 points. - Top five cities in the UK: Friendliness and expertise of the hotel staff, year-on-year comparison

                         Rating as of                         February 2014     Position  City      (best score: 10.0)      1         Leeds                   8.22     2         Liverpool               7.89     3         Glasgow                 7.88     4         London                  7.42     5         Birmingham              7.39 

                         Rating as of                         February 2013     Position  City      (best score 10.0)      1         Leeds                    8.29     2         Glasgow                  7.89     3         Liverpool                7.87     4         Birmingham               7.41     5         London                   7.36 

Finland the front runner, with Germany and Austria neck and neck at the top of the ratings

In a comparison of European countries, Finland has shown itself to be the front runner when it comes to the quality of service provided by its hotel staff. Germany and Austria are level-pegging close behind at 8.37 points.

However, hotel staff in Denmark (7.70), Russia (7.66) and the United Kingdom (7.62) have even more room for improvement in their quality of service.

The press release in full can be found here:

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