PRN: Customer Experience Transformation in the Nordics Region

08/ott/2014 07:02:00 PR Newswire Turismo Contatta l'autore

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Customer Experience Transformation in the Nordics Region

 
[08-October-2014]
 

STOCKHOLM, October 8, 2014 /PRNewswire/ --

How are other companies across the Nordic region innovating the digital customer experience? 

Danske Bank, Elkjop, Coop and Ikea recently transformed their customer experience strategies and CEM IQ have summarised their accomplishments in the article 6 Ways to Create Exceptional Customer Experience Using Multiple Digital Channels to help you with your Nordic specific CX strategy.

Think about the last time you reviewed how, when, and why you connect with your Nordic customers.

Read the article to help you find out how companies across the Nordic region are changing in order to keep up to date with digital customer service channels and how they are leading the way for customer experience.

Download the article here: http://bit.ly/Nordics_article or to request a copy please email enquire@iqpc.co.uk

Highlights include:

  • Benefits of using smartphone apps
  • Repercussions of negative experiences in store
  • Understanding data quality improvements to your advantage
  • Implementing mobile messaging services to gain a competitive edge

This article was created in conjunction with CEM IQ's Customer Experience Transformation: Nordics Summit, taking place on 25-27 November 2014 in Stockholm.

For more information please download the brochure here: http://bit.ly/CEMNordics. The Customer Experience Transformation: Nordics Summit will take place on 25-27 November 2014 in Stockholm.

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