PRN: TeleTech Brings Humanify™ Customer Engagement as a Service to Bulgaria

04/set/2017 08:00:11 PR Newswire Turismo Contatta l'autore

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TeleTech Brings Humanify™ Customer Engagement as a Service to Bulgaria


Company Now Hiring for Experienced, Bi-Lingual Customer Care Associates to Provide Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations

SOFIA, Bulgaria, Sept. 4, 2017 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, today shared that it is currently hiring to fill customer care positions in its Bulgarian center.

Humanify Customer Engagement as a Service brings together the power of TeleTech's award-winning insight-driven consulting, technology and operations to connect brands and their customers within and across person-to-person, digital, and automated channels. Included in this unified offering are all the components a company needs to deliver a simple, seamless and personalized experience; including:

  • Building a strategy
  • Enabling the strategy with technology
  • Delivering on the strategy through a combination of automated and human interactions
  • Measuring, learning, adjusting and improving

TeleTech operates three centers in the Eastern European region, located in Sofia and Plovdiv, Bulgaria, and in Skopje, the capital of neighboring Macedonia. These customer experience centers offer services to customers in 26 languages and drive sustainable outcomes for multinational clients, including higher customer satisfaction and increased profitability.

The company is looking to continuously hire German, French, Portuguese, Spanish, Italian and English speakers. These positions are best suited for people with experience in customer service, sales, administrative, back-office services, reporting, account management or project support. In supporting clients, associates will act as brand ambassadors and be the first point of contact for customers by responding to queries.

Current positions available include:

  • Supply Chain Planner
  • Business Partner Specialists
  • Order Management Coordinator
  • Client Advisor

Employees in Bulgaria enjoy bonus programs, incentives, health insurance, extensive training, and career advancement opportunities. In fact, TeleTech promoted more than 225 existing employees in 2016 â€�“ more than 20% of last year's promotions came from within. For more information on available opportunities and employment benefits, visit

Additionally, employees are excited to give back to Bulgaria through the TeleTech Community Foundation. The TeleTech Community Foundation was established to support employees' passion for making a sustainable and positive impact in their communities. Every year the foundation awards grants to local nonprofit organizations that strive to transform the educational experience for students of greatest need. The program is employee-driven, meaning any TeleTech employee worldwide can sponsor a nonprofit organization focused on education in their community by submitting a grant request to the foundation.

In 2016, Bulgarian employees supported:

  • 145 Primary School "Simeon Radev" - Funds were provided to improve the quality of education and provide equal access to new technology for all students, with purchase of multi-media devices to equip 5 classrooms.
  • Rusalya Association - A grant was awarded to purchase technology and equipment for classroom use for this school of arts and crafts for socially disadvantaged children.

TeleTech's Sofia, Bulgaria office is made up of over 800 employees, and specializes in customer care and technical support services. Created in 2004, the site has a long history of helping leading European and global businesses differentiate themselves from the competition through customer experience excellence. Its Southeastern European location provides a strong workforce that draws from a unique mix of major, local and niche European languages and cultures, making TeleTech an ideal partner for clients looking to expand their international footprint or support a demographically diverse customer base.

Clients working with the Bulgarian team cite a variety of attributes that have impressed them in working with the team, including the quality of the management team, a company-wide solution-oriented and flexible mindset, along with excellent communication skills and responsiveness. Hear directly from our clients and learn more about the awards won by our Bulgarian operations team at


TeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TeleTech's 48,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit

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Company Codes: NASDAQ-NMS:TTEC
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