PRN: PEX Network: Linking Process Improvement With Top Level Business Strategy - Key To Thriving In Operational Excellence

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PEX Network: Linking Process Improvement With Top Level Business Strategy - Key To Thriving In Operational Excellence


LONDON, September 6, 2017 /PRNewswire/ --

"Operational excellence is what every company is striving to achieve. Some companies perhaps define this slightly different to the Agile, Lean-Six Sigma approach I'm typically involved in. I think what companies fail at is defining what they mean by operational or process excellence. In terms of department ownership." Says, Martin Rowlson, Global Head of Process Excellence at Uber and key contributor on the 2017 Biennial PEX Network Report: Global State of Process Excellence.

In order to grow as a business every company needs to remain competitive. As a result, the goal for all organizations should be how to find and retain their competitive edge. This requires true understanding of how work gets done and continuous improvement - what your company is now versus what your company should be in the future. This means your company needs a clear vision of what you want to achieve, but also the ability to evolve, in some cases to drastically transform.

"Lot of times a series of events get put under the umbrella transformation, they end up being disparate activities all trying to do the right thing to advance an organization forward. When you start talking about driving fundamental change you need to have a clear, concise vision of where you're trying to get to, and then make sure that the pathway to get there is clear," said John Olson, VP Business Transformation, Johnson Controls in a recent PEX Network interview.

"You don't need to have the journey mapped all the way to the end state, but you need key pieces and intersections identified. These become the harmonizing and unifying factors for driving real and sustained change across an organization," he continued. In order to transform a business successfully, you need to make the case for change internally said Wouter Peters, Chief Operating Officer at Aegon Asset Management to the PEX Network:
"You need a very clear objective of what you are trying to achieve, one that instils or inspires people to actually rally behind it. You need to make sure that you have good executive ownership, not only in name but also in execution and visibility, you also need to have a good plan and approach to how you want to deploy it."

Buy-in from all stakeholders at all levels is crucial for any successful transformation: "If an organization wants to change its culture or business, everybody needs to understand why. Is it related to the mission, vision or values? Is it related to the changing landscape, or in fact the marketplace? Or maybe it is the basic competitive nature [of the business] that things are so nimble you want to make change? I think that the message should be clear to understand for all - from the head of the business to grassroots level," said Sabi Singh, Chief Operating Officer, University of Iowa Hospitals & Clinics.

Access the complete report online:

OPEX Week: Business Transformation World Summit coming January 2018....

The 19th Annual OPEX Week: Business Transformation World Summit 2018 is coming this January, to bring together 1000+ of the world's leading brands and most innovative companies. Operational excellence experts will share real case-studies from the full spectrum of process, technology, culture and business transformation.

Find the complete program, event details and registration information at , call +44(0)207-368-9809 or email

Media contact: If you would like to be considered as invited press for the event please email Jane Cook at

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